Thanks for choosing EVEAGE. We guarantee All EVEAGE Products are strictly tested by our quality inspector before delivery, if you need after-sales service, please contact us by email: firstname.lastname@example.org. After you email us to apply for a return, we will reply to you in 48 hours.
If you encounter any product issues or need to make a return, please contact us first. We will reply within 24 hours on working days, and the first working day after the end of a holiday. Contact email: [email@example.com]
When EVEAGE Pays For Return Shipping – EVEAGE will pay for the cost of return shipping if the reason for return was the result of OUR error. Examples of instances may include: 1. Item arrived defective and cannot be fixed with a replacement part
2. We shipped out the wrong item
3. We shipped it to the wrong address
4. We shipped a duplicate order
5. Item malfunctioned during the 30 day returns period (Assuming the customer assembled the item properly per the instruction manual)
IMPORTANT: For items that arrive damaged or are defective, YOU MUST provide video(if photos can not support the claim)/photos(if it is just damages to the exterior) to support your claim that the item arrived damaged or is malfunctioning. If a customer refuses to or fails to send photos/video of a claimed malfunctioning/damaged item, this return will be treated as “buyer’s remorse” and the customer is solely responsible for it. The customer is also vulnerable to the 15% restocking fee as well as any shipping charges the seller has paid out. If a customer claims an item is defective/damaged, the customer must provide proof prior to return, with no exceptions. Use the Contact Us form to submit pics/videos for your return request.Once we have received the approved returned item, we will review its condition. If the item is found to be defective, we will issue a refund.
When the Customer Pays For Return Shipping – In the case of a return due to customer error, return shipping is the customer’s responsibility and shipping charges are paid by the customer. Pre-paid return shipping labels are not provided in these instances. It is important to note that original shipping and handling costs will be deducted from your total refund, and any order offered with special shipping charges is subject to a deduction of our actual outbound shipping costs. Examples of these customer returns may include:1. Buyers Remorse (“Not satisfied with performance”, “Item doesn’t fit me correctly”, “Item doesn’t meet my expectations”, “I tried it, but I want something else”, etc)
2. No Reason / No Longer Want
3. Misinterpretation of Product Description (failure to fully read item details/descriptions/features)
4. Order Cancellation after the item already shipped out, even if you have not yet received the item
5. The customer bought the wrong one
6. The customer accidentally bought too many
7. The customer accidentally provided the wrong shipping address
After the 30 day returns period, customers may use the items EVEAGE manufacturers product warranty period for repairs if the item is faulty or malfunctioning. Please see the manufacturer’s product warranty for details. Our warranty period is six months!
Exchange Processing flow
Step 1: Please contact us by email at firstname.lastname@example.org, let us know your problem, and confirm the solution.
Step 2: Take a picture of what you shipped and send it to us, as well as the tracking number. The maintenance fee depends on whether it is within the warranty. (please check the Warranty coverage)
Step 3: We confirm the goods were returned and checked the problem. Please also email us your
specific contact details (name, cell phone number, detail address, ZIP code).
Step 4: We will send the goods back to you.
Thank You For Your Cooperation!
● If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one.(In the case of a return due to customer error, return shipping is the customer’s responsibility and shipping charges are paid by the customer.)
● You can Return or Refund a product for up to 30 days from the date you received it. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
● The refund will be processed within 7 working days after the receipt and validation of return. Please check your account then.
● For any problem related to the return and refund, please contact us.
Return address: For the return address, please contact customer service by email to obtain the address.（email@example.com） Thank you！
Cancellation of order: EVEAGE generally sends out your orders within 1-2 business days. To cancel an order, please contact EVEAGE as soon as possible to cancel your order and get a refund immediately. But if your order has been shipped, we will refund your payment when you send back the order.
To cancel your order, please contact us firstname.lastname@example.org.
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.